FAQs Home > FAQs About Loco2 Is Loco2 a train company? How does Loco2 make money? Exchanges and refunds How do I refund/exchange my tickets? I’ve spelt my name wrong/put the wrong date of birth. Can I still use my ticket? My train was delayed/cancelled. How do I get a refund? Payment and booking confirmation What is 3D Secure? Errors during payment: have I been charged? I haven’t received my confirmation email. Does my ticket include a seat reservation? How do I purchase tickets for passengers travelling without me on German trains? Before booking What are the different ticket delivery options? Why are there no results for my search? Why am I seeing a “Booking problem” after entering my passenger details? Why did the price of my ticket change after I added it to the basket? How do I split my search? Can I buy tickets for UK destinations outside London? I live outside of the UK, can I make a booking? Can I pick my seat? Can I book over the telephone? Are there any discounts available for group travel? On the trains Can I take my bike on the train? What are the different sleeping options on a night train? What facilities are there for disabled people on European trains? Can I access the internet while travelling? How early should I arrive at the station? How to make a complaint If you have a question that isn’t covered here, please use the search box at the top of the page, browse the Q&A section, or don’t hesitate to get in touch.