Our resources provide instant answers to the most popular questions, so please check these before getting in touch.

Can't find a solution?

If you can't find an answer to your question, please contact us by email. We don’t have a telephone number (why?) but we offer round-the-clock customer support and are very quick to respond by email.

You can manage existing bookings in your account or reply to your confirmation email.
For all other queries:

Email us or

When contacting us it's really helpful if you include a link to your Loco2 search (even if the search produced no results).

Just copy and paste it from your address bar:

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Our office

Loco2 is an online travel company so we don't have a shop and we aren't able to offer customer support from our offices.

If you are visiting us for a meeting, you can find us at Unit K.03, The Biscuit Factory, Drummond Road, Southwark, London, SE16 4DG.

Our registered company address can be found in our terms of use.

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