We have online resources that provide instant answers to lots of the most popular questions, so please check these before getting in touch.

Help section

Frequently asked questions, answered. Usually the quickest way to solve your query. Help content is updated regularly and includes details of any live issues (e.g. engineering works).

Visit our help section

Destination guides

Destinations booking guides contain useful information on all our most popular destinations, including recommended routes, advice on changing trains, and how to get hold of the cheapest tickets.

Destination guides

Train guides

Our train guides cover all the most popular European trains. We explain the difference between travel classes (e.g. Standard and First), seating and sleeping accommodation and onboard catering facilities.

Train guides

Can't find a solution?

If you can't find an answer in our Help section, please contact us by email. We have a round-the-clock customer support team so we reply very quickly, and we prioritise urgent queries.

If you've got a question about an existing order, you can simply reply to your confirmation email. For all other queries:

Email us or

When contacting us it's really helpful if you include a link to your Loco2 search (even if the search produced no results).

Just copy and paste it from your address bar:

Url bar

Our Office

Loco2 is an online travel company so we don't have a shop. Our registered company address can be found in our terms of use.

If you are visiting us for a meeting, you can find us at Exmouth House, 3-11 Pine Street, London, EC1R 0JH.

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