Help section

Most frequently asked questions, answered. Usually the quickest way to solve your query. Help content is updated regularly and includes details of any live issues (e.g. engineering works)

Visit our help section

Destination guides

Useful information on all our most popular destinations, including train timetables, near by stations and how to get hold of the cheapest tickets.

Destination guides

Train guides

Our train guides have detailed information about all the types of trains you'll be likely to travel on on your journey. This information includes, seating, sleeping, food, drink and more.

Train guides

Email us

If you can't find an answer in our Help section, you can contact us by email. We usually reply within 24 hours, but this may be longer during busy times and at the weekend.

It's really helpful if you can include a link to your Loco2 search when getting in touch (even if the search didn't work). Just copy and paste it from your address bar:

Url bar

Email us at

If you've got a question about an existing order, you can simply reply to your confirmation email.

If you have an urgent query you can call us on
+44(0) 20 7183 7652 during UK office hours only. Please note that we do not have a shop and we cannot take bookings in person at our office or over the phone.

About Loco2

Loco2 is a limited company registered in England and Wales, under company number 05822368, and our offices are at:

Loco2 Ltd, 229 Shoreditch High St, Shoreditch, London, E1 6PJ

Please note that this address is our office. We don't take bookings in person

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