• Questions about Loco2
• Searching for trains
• Ticket types, seat reservations and upgrades
• Making a booking
• Ticket delivery, cancellations, and refunds
• At the station
• On the train
• Privacy

Questions about Loco2

Some basic questions about the bare bones of the Loco2 operation. If you want to learn more you could also read about us.

Is Loco2 a train company?

Is Loco2 affiliated with any particular train company?

How does Loco2 make money?

 

Searching for trains

How can I find the cheapest fares?

How far in advance can I search for trains?

I know there is a train station in the place I’m searching for, but I’m getting no search results. Why is this?

Why can’t I search for tickets from/to elsewhere in the UK besides London?

How do I search for earlier or later trains?

Something’s gone wrong, who should I tell?

 

Ticket types, seat reservations and upgrades

What is a “reservations only” ticket?

What’s the difference between the different ticket types?

Does the ticket price include a seat reservation?

The default ticket type in the search results isn’t always a standard class fare. Why is that?

I want to upgrade one portion of my ticket, but not the rest. Is this possible?

 

Making a booking

There aren’t any tickets available when I confirm passenger details. Why is this?

The price of my ticket changed during the course of the booking process. What’s going on?

I put in my payment details but did not receive confirmation. Did it go through?

I was told that my booking failed but the transaction is showing up on my bank statement. Have I been charged?

What’s an ‘error during finalisation’?

What is a transaction shadow on a failed booking?

I live outside of the UK and I want to use your website to book tickets. Is this possible?

I’m making multiple purchases. Is there a “shopping basket” where I can save my bookings and make one payment at the end?

Are there any discounts available for group travel? 

Can I book over the telephone?

 

Ticket delivery, cancellations, and refunds

For in-depth information please refer to the fare conditions of the ticket you have purchased. These should be read in conjunction with the Loco2 booking terms and conditions.

What are the different ticket delivery options?

How long will my posted tickets take to arrive?

What should I do if my tickets don’t arrive?

My train was delayed/cancelled. How do I get a refund?

I made a mistake in my booking. Can I get refund?

I’ve checked the fare conditions of my ticket and I am eligible for an exchange or refund. How do I go about this?

My travel plans have changed. Can I change the name/date on the tickets that I purchased?

 

At the station

Food, money, luggage…what to expect at European train stations.

How early should I arrive at the station?

What is the check-in process like at the station?

Is there a left luggage facility at the station? How much does it cost?

Are there ATMs or money changing facilities at the station?

Can I get food/a good cup of coffee at the station?

 

On the train

All aboard! What to expect on the train itself.

What is the difference between a sleeper and a couchette on a night-train?

What facilities exist for disabled people on European trains?

I’m tall, will I be comfortable on a sleeper train?

Can I take my bike on the train?

Is there Wifi on board?

Is there somewhere to dine onboard the train?

Can I bring my own food and drink on the train?

 

Privacy

Some Q&As about your privacy and how we protect it. For more detailed information please refer to our Privacy Policy.

Do I need to create an account to use Loco2?

What do you do with my payment data and email address when I make a booking?

I’m not comfortable making payments online. Can I pay by a different method?