For any train travel query, the best way to get a quick answer is to ask us a question online. We're a small team so can get very busy, but we usually reply within a few hours (longer at the weekend).
Twitter or Facebook
Other ways to contact us
If none of the above methods work for you, you can email us at firstname.lastname@example.org, but please note that travel-related queries will take longer to get answered this way. You can also call us on +44(0)207 183 7652 (UK office hours only)
If you have a query about an existing booking, simply reply to your booking confirmation email (this means we can easily refer to all the booking details of your booking).
For urgent queries we aim to reply within a few minutes but please note that a reply may take longer outside of UK office hours (9.00-18.00 GMT).