Booking a train online – Results of our survey

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Cheaper, faster, easier! Your demands for booking train tickets online. The results of our survey are in.

We’re fascinated by your experiences of booking train tickets online. Good or bad, your insights are what fuels us in our mission to make buying train tickets as easy as buying a ticket to fly. It’s not an easy task, but knowing what makes you tick and what ticks you off is an important part of the process.

Booking train tickets online: Loco2 Train travel infographic

We’ve created this infographic to share the most interesting statistics from our recent survey. And we’re putting your opinions first as we develop new features to improve your experience of booking European train tickets online.

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  • Anonymous

    Great stuff

  • Xavier (www.ekidoko.com)

    Hi Loco2!

    Thanks for Sharing this!

    Here’s a couple of things seen from the other side of the Channel:

    Price may seem important … but it’s also an easy excuse. Once someone has chosen his destination, ticket prices have a limited impact. Increasing prices on flight tickets for example doesn’t have a sizable impact on travel habits unless the increase is in the 500 / 1000€ range (source: Prof  Jean Paul Ceron).

    I did a similar survey a few months back for French customers (45 of them):
    More than 90% of them found it easy to buy their tickets online. (What I get out of this: because most travel in France, they do not feel the pain of multi-country travel + they do not know how much better it can get in terms of user interface). What they’d like: choose more easily between different itineraries based on travel time and price (75%), find the cheapest tickets in an instant (63%), easily choose between different types of trains (high speed, local, night train …) (55%), find ideas for train travel (45%).

    Keep up the good work!
    Xavier

  • http://www.facebook.com/profile.php?id=596205386 Anna Levy

    Great infographic! Price is definitely my main consideration and the reason I often (very reluctantly) choose planes over trains for international travel.

  • http://loco2.com/ Kate Andrews

    Hi Xavier, Thank you for sharing. I agree that the real problems arise when travellers try to travel beyond destinations currently served by Eurostar. Our research showed that as soon as customers attempt a multi-leg journey (i.e more than 2 changes) they’re having real trouble. Bad news for them, but really helpful information for us as we try to develop our rail booking tool. Thanks again for your support, we really appreciate it :-)  

  • http://loco2.com/ Kate Andrews

    Couldn’t agree more Anna, it’s not easy be green. There are signs that prices are coming down though. By way of example, I’ve currently got my eye on a cheeky £23 one-way ticket from Paris to Nice for some September holiday action. Not a bad deal I reckon, and the more we learn about how the pricing systems work, the more we’ll share with you, our treasured Loco2 users. Yay!

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